Frequently asked

Buy your true waist measurement. Our fits are cut to the size on the label, not a vanity size. If you are between sizes on a baggy or cargo fit, take the smaller waist — those fits are meant to sit on the hip, not be sized up.

Use the size and fit guide. You can either measure yourself, or measure a pair of jeans you already own and wear well — the second method is faster and usually more accurate.

Yes. Cash on delivery is available nationwide, or you can pay by card or wallet if you would rather.

Delivery timelines depend on your location, courier availability and other logistical factors.

Yes. You can request an exchange within 7 days of receiving your order, on unworn items with the original tags still attached. Outside Karachi, return shipping on a size exchange is paid by the customer. Send us a message with your order number and we will arrange it.

We do not offer cash refunds. If an item is found to be defective at our own quality check, a refund applies.

Yes, we ship internationally. Costs and delivery times vary by destination — send us a message and we will confirm before you order.

In Karachi, in our own denim lab — cut, sewn, washed and hand-finished in the same place.

Yes. The fit, length, waist, shade, wash and fabric are all yours to choose. We book you a meeting, in person or online, show you the cloths and shades, take your measurements, and start from there. A made-to-measure pair takes 10 to 12 working days, and the price depends on the style and wash you pick.

Every cloth we use is sanforised — pre-shrunk — before it is cut, so a pair stays the size you bought. Wash cold and inside out and it will stay that way.

Yes, at any time before it has been processed. We may also cancel an order ourselves if the item turns out to be out of stock, if there has been a pricing error, or if it fails our quality check — and you will not be charged.